Passport delayed for their mistake?

Passport wait is currently at 2 months, 2 weeks and 2 days. Severely delayed.

They asked for extra documents that i had already sent in the original application. They double checked and confirmed that they didnt scan them for some reason. So no action on my behalf.

Im now trying to figure out if all passports are severely delayed at the moment, or if my passport application got penalized and delayed for their mistake.

The new web estimate is still about 2 weeks away.

So, are passports severely delayed in general right now? Or does it seem i got penalized for their mistake?