Steam auto-denied my refund for ARC Raiders (1,736 hrs) — the game caused me severe mental health issues and I'm now on prescribed medication

I know what you're thinking — 1,736 hours and a refund request? Let me explain.

I purchased ARC Raiders on Nov 10, 2025 for 1,161 UAH on Steam. I kept playing because I genuinely wanted to love this game — I kept hoping it would get better. But the bugs made progress feel pointless, and the cheating problem was so bad that fair play was impossible. Instead of enjoyment, every session left me increasingly anxious and distressed. Over time, this constant cycle triggered severe anxiety, panic attacks, and a depressive episode. I am now under psychiatric care and have been prescribed Zoloft (sertraline). After my last sessions I would literally sit and cry. I submitted two refund requests through Steam Support (tickets #HT-GF7V-PNH4-M372 and #HT-GHV3-R6YX-C3CW), but both were auto-denied — no human ever reviewed my case. I also tried filing a BBB complaint but they don't accept complaints from my region. I'm not trying to abuse the refund system. I just want this game out of my account and my life. I can provide my psychiatric prescription as proof.

Has anyone had success getting a human to review an exceptional refund case? Any advice would be appreciated.