Issues with missing historical data and UAN consolidation

I am currently facing two major issues with my EPFO account and would appreciate any guidance or insights:

Missing historical data: Since the recent website update, transactions from my previous employer have not been reflected.

https://preview.redd.it/k5jybrqyvmfh1.png?width=2316&format=png&auto=webp&s=cf3d4d9b3bfbab09112717681e19a244744d777d

UAN consolidation: I have two UANs that I need to merge. Previously, the process was difficult because it required physical signatures from employers in different states. Although I now see the "Form-13 Service Transfer Claim" option on the portal, it is greyed out.

https://preview.redd.it/efx34ipevmfh1.png?width=2507&format=png&auto=webp&s=f816a28b09f0c6b8dc3f35d57055865588a5f495

Any thoughts or advise you can share?