Shopee CS is not local people?

Why mostof the time the shopee CS names were so weird and look like non-Malaysian?

Also, their service quality is not as good as Lazada and most of the time they were not able to cater the problems and issues and dragged so long to resolve the matter.

And there is no way to contact the higher management to highlight what the team is doing and how to let their bosses know about the team like this?