PTA tax

I bought a non pta phone and paid the token tax for it . I was told to wait a few days for the confirmation but it's been 13 days and it still says pending.

I called PTA and they said to submit a complaint on the PTA CMS app which i did. almost a week has passed and no update from that either. I tried calling again and now it says number not reachable 😭

Anyone faced a similar experience? or am i just unlucky