Appalling Service

It's totally disgusting and heartbreaking to read comments about unresolved lost and damaged luggage here.

First, they made me pay €100 at the Barcelona Airport for my luggage that the agent had paid for (agent showed me proof)

They've confirmed the payment but still haven't refunded the €100.

On top of that my luggage was damaged, I reported it at the airport, completed the claim form and was told I would get an email with the PIR which I never got.

A case was raised (ID: 13075721) after I spoke to an agent explaining everything, sent proof, pictures etc

However, they have repeatedly said they can't do anything without a PIR which they've refused to give me.

Totally shameful!!!!