Nykaa cancelled my sale order due to courier damage and refuses to re-dispatch

I placed an order on the first day of the Hot Pink Sale and got great discounts, 500 rs off from a credit card offer and a free gift. The shipment was later damaged during transit, and Nykaa cancelled the order without my consent, offering only a refund.

The issue wasn’t caused by me, and the same products are still in stock on their website, just at much higher prices.

I requested them to either re-dispatch the order at the original price or offer price protection, but all I’ve received are identical template replies stating that a refund will be processed.

I’ve even escalated the matter to their Grievance Officer, but the response was the same generic email.

Am I being unreasonable in expecting Nykaa to honour the original order since the cancellation resulted from their logistics issue?

Has anyone successfully got Nykaa to re-dispatch an order or provide price protection in a similar situation?