The difference between AI Assistants and Chatbots

Chatbots are rule based programs that follow predefined scripts or decision trees to handle simple tasks. They can answers simple FAQs or order statuses. Because their logic is scripted and cannot answer unexpected answers.

Meanwhile AI Assistants leverage advanced natural language processing and machine learning models to understand and adapt to responses with time. They can handle boarder context, remember previous interactions and learn from user behavior.

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