Ninja Transfers sizes issue

Does anyone experienced an issue with NT delivering wrong sizes? I got my latest delivery and everything was off. Not by .25 inches but by 1-2 inches. I thought that maybe I screwed up so went in and rechecked it but I was right. Their customer service pissed me off so I went back thru six months worth of orders (as I always get 1-2 extra DTFs for last minute add ons) and and almost every single big transfer is off by 1 inch or so. Smaller are off by .25-.5. Their original answer was that resolution would not allow them to reprint at this size which was always fine and than it spiraled into other stuff. Needless to say I’m pissed and looking for new company.