Meta switched off my ad account because of a flag on my personal profile. The flag was cleared. The ad account never came back on.

Australian small business owner. I think this is a genuine bug rather than a policy decision, and I want to know if anyone has seen the same pattern.

The sequence:

1. Meta flags my personal Facebook profile for suspicious activity and locks it.

2. Because the profile is locked, my ad account gets switched off with it.

3. I go through the personal profile review. It passes. Profile is fine again.

4. The ad account stays switched off. Indefinitely.

Step 3 is the whole point. Meta reviewed the profile and concluded there was nothing wrong with it. The original trigger is gone. But the ad account was turned off as a downstream consequence of that flag, and nothing ever turns it back on.

Here is why I am confident it is a bug. When I try to get the ad account reviewed, Business Support Home tells me "We couldn't find restrictions for this asset." The support flow tells me "We cannot find the asset. Could you double-check if you have provided the correct ID or URL/link?" when I paste the ID copied straight out of that account's own URL.

Those messages are accurate. There is no restriction on the ad account. There is no case, no violation, nothing to review, because the thing that caused it was cleared weeks ago. The account is stuck in an off state with no reason attached to it, and nothing anywhere resets it.

So there is no review to request, and the flow will not pass me to a person because there is no case for a person to look at. Four campaigns are frozen.

For scale, in the seven days before this happened the account spent $5,815 and produced 189 orders that shipped to real customers. Meta took the ad spend, then switched it off.

Has anyone had this exact pattern, where the parent profile is cleared but the ad account stays off with no restriction on it? Did anything actually reset it?