Blank Screen Bug on iOS
Is anyone else experiencing below blank screen bug? Itβs making the iOS experience unusable. Force closing the app is a temporary fix but the blank screen returns after a minute or two of use.
Yes, I used Lumo to help generate below bug report. π
Bug Report: Lumo iOS/iPadOS β Recurring Black Screen Rendering Failure
Summary: The Lumo app intermittently renders a black screen covering the entire UI except the chat entry box. The issue occurs after a few minutes of normal use and recurs reliably after force-closing and relaunching the app. The app does not crash (process remains alive), but becomes unusable until force-closed.
Reproduction Steps:
- Open Lumo app on iPhone or iPad
- Use normally for approximately 1-2 minutes (timing appears random)
- The main chat/content area goes completely black
- The chat entry box at the bottom remains visible and interactive β text can be typed
- Submitting typed text does not work (no response, no error)
- No gesture or action restores the screen (scrolling, backgrounding/foregrounding, etc.)
- Force-closing the app and relaunching temporarily resolves the issue
- Black screen recurs within a few minutes of resumed use
Expected Behavior: The app should maintain normal rendering throughout a session without requiring force-closes.
Actual Behavior: Black screen renders over the chat content area after a few minutes, leaving only the entry box visible. Submission is non-functional. Only a force-close restores the UI temporarily.
Environment:
- Device 1: iPhone (my device) β running latest iOS public beta
- Device 2: iPad (my device) β running latest iOS public beta
- Device 3: iPad (son's device) β different Proton account, running latest stable iOS release
- Lumo app version: Fully updated (latest App Store version)
- Network: Wi-Fi and cellular both affected
Troubleshooting Already Attempted:
- β Force-close and relaunch β temporarily resolves, issue recurs within minutes
- β App reinstall (full delete + reinstall from App Store) β does not resolve
- β Device reboot β does not resolve
- Occurs across 3 separate devices on both stable and beta iOS β not device-specific
- Occurs on both Wi-Fi and cellular β not network-specific
Additional Notes:
- The app process does not terminate β it appears to be a rendering failure (similar to a Metal/WebKit swapchain or view hierarchy issue) rather than a traditional crash
- The fact that the chat entry box remains visible suggests partial view hierarchy corruption β the lowermost UI element survives but the main content view loses rendering
- The random timing (minutes, not seconds) may indicate a memory pressure or timer-triggered event rather than an immediate initialization failure
- Consistent reproduction across stable and beta iOS suggests the trigger is in the app's code, not an iOS regression
- Contacted Proton separately.
Posted Jul 29, 2026, 1:04 PM UTC