Blank Screen Bug on iOS

Mobile Help

Is anyone else experiencing below blank screen bug? It’s making the iOS experience unusable. Force closing the app is a temporary fix but the blank screen returns after a minute or two of use.

Yes, I used Lumo to help generate below bug report. πŸ˜†

Bug Report: Lumo iOS/iPadOS β€” Recurring Black Screen Rendering Failure

Summary: The Lumo app intermittently renders a black screen covering the entire UI except the chat entry box. The issue occurs after a few minutes of normal use and recurs reliably after force-closing and relaunching the app. The app does not crash (process remains alive), but becomes unusable until force-closed.

Reproduction Steps:

  • Open Lumo app on iPhone or iPad
  • Use normally for approximately 1-2 minutes (timing appears random)
  • The main chat/content area goes completely black
  • The chat entry box at the bottom remains visible and interactive β€” text can be typed
  • Submitting typed text does not work (no response, no error)
  • No gesture or action restores the screen (scrolling, backgrounding/foregrounding, etc.)
  • Force-closing the app and relaunching temporarily resolves the issue
  • Black screen recurs within a few minutes of resumed use

Expected Behavior: The app should maintain normal rendering throughout a session without requiring force-closes.

Actual Behavior: Black screen renders over the chat content area after a few minutes, leaving only the entry box visible. Submission is non-functional. Only a force-close restores the UI temporarily.

Environment:

  • Device 1: iPhone (my device) β€” running latest iOS public beta
  • Device 2: iPad (my device) β€” running latest iOS public beta
  • Device 3: iPad (son's device) β€” different Proton account, running latest stable iOS release
  • Lumo app version: Fully updated (latest App Store version)
  • Network: Wi-Fi and cellular both affected

Troubleshooting Already Attempted:

  • βœ… Force-close and relaunch β€” temporarily resolves, issue recurs within minutes
  • ❌ App reinstall (full delete + reinstall from App Store) β€” does not resolve
  • ❌ Device reboot β€” does not resolve
  • Occurs across 3 separate devices on both stable and beta iOS β€” not device-specific
  • Occurs on both Wi-Fi and cellular β€” not network-specific

Additional Notes:

  • The app process does not terminate β€” it appears to be a rendering failure (similar to a Metal/WebKit swapchain or view hierarchy issue) rather than a traditional crash
  • The fact that the chat entry box remains visible suggests partial view hierarchy corruption β€” the lowermost UI element survives but the main content view loses rendering
  • The random timing (minutes, not seconds) may indicate a memory pressure or timer-triggered event rather than an immediate initialization failure
  • Consistent reproduction across stable and beta iOS suggests the trigger is in the app's code, not an iOS regression
  • Contacted Proton separately.

Posted Jul 29, 2026, 1:04 PM UTC

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