hofstra criteria not met?

I got the following email from Hofstra but I meet all the criteria? Anyone else run into this?

Unfortunately, you do not meet one or more of the following criteria required to receive our secondary application and be considered for admission:

Completion of, or in the process of completing, a bachelor’s degree from an accredited U.S. or Canadian college or university (the completion of the degree is required prior to matriculation) Applicants must be U.S. citizens, permanent residents, or hold DACA status. Completion of or registered to take the MCAT exam within the last 3 years (The final MCAT exam accepted for the cycle is the last test date given in September)

Emailed admissions already but curious if this happened to anyone else?