Tama pa bang i-maintain ang PLDT Service kung ganito sila?

kaka-stress,

On July 25, 2026, at 11 in the morning, my wife called me and mentioned that a PLDT technician had climbed the pole. When they approached the field technician, he said they would be replacing the entire NAP box, which took about an hour and a half. However, they did not inform the residents in the area about the replacement work they were doing on the NAP box. My wife then told me that the field technician left rather abruptly, and our internet connection was not restored afterward. So we asked some of our neighbors who are also connected to the same NAP box, and they mentioned that they did not experience any internet interruption while the work was being done.

I well known naman na hindi lahat ng nakakonekta sa iisang NAP box eh pare-pareho ang pinanggalingan na Main Node, Street Cabinet or OLT nila, so ung mga natanungan ko kapitbahay eh ung mga alam ko na pag nawalan ako ng internet due to area-wide outage eh kasabay kong nawawalan din.

same day mga around 10:18 PM, I received a text saying that my internet connection had supposedly been restored, but when I got home mga around 10:30 or 11:00 na ng gabi yun, yung modem was still LOS blinking red. matic tawag sa PLDT Tech Support to request that my connectivity be restored. I also explained what had happened regarding the technician who climbed the pole. Tech Support then informed me that they would endorse this to the PLDT Field Team for repair, giving me a 24-hour timeframe.

Sunday July 26, 2026 lumabas ako with my siblings and wifi nag punta sa isang Pet Event sa MOA, at gabi na umuwi, so ang naiwan lang sa bahay mother ko, mga around 6PM, Nag-followed up ako sa PLDT Tech Support, and they informed me that according to the PLDT Network Engineer's report, my line was affected by an 'Outage,' and that the restoration of my internet connection was already underway. So nag taka ako bakit naging outage, pero naisip ko din baka coincidence lang cguro at talagang may outage din dahil nag palit sila ng NAP box may need na configuration sa back end nila or what so ever.

Because of this, I again asked around among my neighbors to check if they had also lost their internet connection. However, they told me that they did not experience any loss of internet connection. After learning that none of my neighbors were affected by the outage, I tried calling PLDT Tech Support again and told them that it seemed unlikely my circuit was affected by an outage when mine appeared to be the only one impacted. They said that it was still possible, but I was not convinced by their explanation.

Kinabukasan, Monday July 27, I tried to follow up with PLDT Tech Support once more, and this time they said my line was no longer marked as affected by an outage, which made me suspicious. Then bandang gabi mga bandang 10PM, I received a text message for 2nd time informing me that my service interruption had been resolved, along with instructions to reboot my modem. After doing a full power cycle of the modem, ganoon parin blinking red LOS light. So, I called PLDT Tech Support again to inform them that the modem status remained the same and that I still had no internet connection. Tech Support told me that they would file another report, again with a 24-hour timeframe, and that they would request a field technician visit to personally check my internet line so parang paulit ulit nalang ung scenario.

I'm trying to explain sa Tech Support How important yung internet sa akin at sa bahay dahil extended ang work ko sa bahay until madaling araw as a network admin sa isang company at 24-hours din ang production so I need to monitor my systems from time to time and also pag may emergency technical support sa office and branches madali akong maka pag remote sa office. (actually sa office same issue with the PLDT Enterprise laging down ung internet so ginawa ko nalang secondary, issue lagi doon ung poste laging under-power yung poste, every time din inaabot ng 1-2months bago puntahan ng field tech buti nalang i have 2 telco mejo maayos sila)

On July 30, 2026, I received a text message for the 3rd time informing me that my internet connection has supposedly been restored, but I was again given the instruction to power cycle my modem. After rebooting, the modem light is still the same red LOS light, so for the how many times na tumawag ako ulit kay PLDT Tech Support again to inform them that my modem's status is still the same and I still have no internet connection. Their only advice was that they would report it to PLDT Field Tech for a visitation. at still the same answer na nag request sila sa back end for field technician visit, blah blah blah, but until now, no one has come."

So from July 27, 2026, up until July 30, 2026, I kept trying to follow up with PLDT Tech Support for an ETA on the technician visitation. However, there was still no visitation or repair made, and I did not receive any call or text message from the repair technicians, even though I had provided two different mobile numbers in case they needed to reach me for any inquiries para wala silang dahilan na hindi nila ako ma kontak, every day din nag tatanong ako sa bahay kung may pumunta ba nag-iwan pa nga ako ng pang miryenda incase baka naman ganahan sa susunod,

This has already happened to me around three times this year alone tuwing may technician aakyat sa poste. when I call PLDT Tech Support, it takes more than a week last na pag kakatanda ko 10days before the internet service is restored tapos bawas lang sa bill ang nangyayari. This has been quite disheartening each time it happens. Hindi mo din maasahan ang data ng tatlong telco, sobrang hina ng signal at ang mahal pa ng mga data promo lalo kelangan stable ang internet na kailangan ko sa work.

I'm already thinking na ipa-terminate na ung PLDT line ko, but the issue here is that it is still under Lock-In period at tingin ko hindi basta basta papayag si PLDT na ma waive lang yung termination fee na although sila naman ang may problema.

Thanks, Just venting out stress na stress na ako sa ganitong gawain nila