CMG Home Loans REFUSES to HELP Small Local Business After Repeated Empty Promises

 

 

A $3,768 Check Took Seven Months. What Would Happen If It Were Your Mortgage?

Buying a home is one of the biggest financial decisions most people will ever make. It requires trust—trust that lenders, real estate professionals, and everyone involved will do what they say they'll do.

So here's my question:

If a company can't successfully handle paying a $3,768 invoice for more than seven months, despite repeated phone calls, emails, and promises, should you trust them to handle the largest purchase of your life?

This wasn't a complicated dispute. The work was completed in January. The invoice was submitted. Then...nothing.

For seven months we chased answers. Phone calls weren't returned. Emails went unanswered. We were transferred from one person to another. Excuses changed. Promises were made and broken. Nobody seemed willing to simply solve a straightforward problem.

The amount of money isn't really the issue.

The issue is accountability.

Businesses make mistakes. Everyone does. What separates a good company from a bad one isn't whether mistakes happen—it's how they're handled.

This one wasn't handled.

Only after public reviews, escalating the issue, and relentless follow-up did someone finally acknowledge the error and issue an apology. A UPS tracking number was eventually provided, but it should never have taken months of pressure just to receive payment for work that had already been completed.

I'm sharing this because consumers deserve to know how companies operate when something goes wrong.

Anyone can provide great customer service when everything goes perfectly.

The true measure of a company is what happens when there's a problem.

If this is how a small vendor is treated over a $3,768 invoice, it's reasonable for consumers to ask themselves one simple question:

How confident would I be trusting this company with my mortgage, my closing, or one of the largest financial transactions of my life?

I'm not asking anyone to avoid this company.

I'm simply encouraging people to do their homework, read reviews from multiple sources, and decide for themselves whether this is the level of service they expect