Education loan

It is very serious topic..

I want to take sbi scholar Loan through vidyalaxmi portal so, I applied in vidyalaxmi portal but when I talked to branch manager they said that they don't handle csis subsidy..

Is this true???

So, I have to apply for csis only through vidyalaxmi portal??

I have given my documents for verification...

Please tell anyone that how can I avail my csis subsidy