Met Police held my keys at the station

28, male, England.

23 July I made an attempt on my own life. The police and paramedics were called to my flat who got me to ICU and I made a full recovery, bar a sternal fracture caused by a police officer trying to give me CPR, despite never going into cardiac arrest . I was discharged from hospital on Monday 27 July and went to stay with friends as the only personal items I had on me was my passport. No phone, keys etc.

The following day I called 101 and pressed 9 to find out what exactly had happened. They said they couldn't help me and I should call an 020 number which I did, explaining as I had done earlier what had happened; the person at the other end of the call told me to call 101 and press 9. I pleaded and asked if they could help me. She dug further and discovered from the report that my flat door was open when the police arrived, using keys found in the flat, they secured the property and the keys were waiting to picked up from the local station. Great, I said - I'm by the station now and will pop in to collect them.

I wait an hour before I am seen by an Equans receptionists who tells me that the officer authorised to release my keys to me is not currently working so I must wait 'till they are back; if I left a number, they would call me with a time. I explained I can't leave my number because my phone is in my flat and you have my keys, but please take my friend's number. I doubled down, asking where she expected me to sleep tonight (despite having accommodation at my friends still) and she insisted this was the policy.

The following afternoon, the officer called my friend and I was able to go to the station to collect my keys.

Is this an actual Met policy? It seems ridiculous. Can I complain?