Any advice?

So….. just over 3 weeks ago, I placed an order with Disney, who decided to use Evri to send it.

I got the normal e-mails saying Evri had my parcel, and it would be delivered on a Friday.

On the Thursday I had an email saying my delivery date had been updated and the email apologised that they couldn’t deliver that day and they’ll let me know when it’s out for delivery, which is usually within 24 hours.

By the Tuesday of the next week there seemed to be no movement so I did a bit of googling and the recommendation was to request it’s rediverted to my local parcel shop and that usually forces the delivery through, so I went ahead and did that.

This caused it to change status to ‘it’s on its way’, but once again - it just sticks there.

Last Tuesday I contact Disney who just send copy and paste answers that ask if I wanted a refund or a replacement.

I opt for a replacement and you can guess what’s happened - we’re back to the delivery date has been updated stage again.

The frustration is, there were 4 items in the first parcel, a present for my partner, a small treat to myself and 2 things that would’ve been sentimental to me as it’s stuff my late mother would have loved. After the first lost parcel Disney advised that the present I was getting for my partner was now out of stock. Checking their website one of the sentimental things is now out of stock.

If anyone has any advice on what I can do I’d appreciate it.