Clicks support - Radio Silence

Seems like their support suddenly went silent when an issue about shipping arises. They reply to my emails (prior to shipping) within minutes of sending them.

They shipped my power KB last 29 July via FedEx. Come 31 July, FedEx informed me (without any reason given) that the shipment cannot be delivered and will be returned to sender. It has not even left Hong Kong based on tracking.

I emailed clicks about it with the details (email and screenies) and they replied promptly as usual. Their email says the issue with be forwarded to their team. Somebody from clicks in reddit also chatted me and asked for specifics which I promptly provided.

I followed up my order several times since and never heard anything from them. Last time I heard from them was last week, 31 July.

Frustrating is an understatement. I was hoping they'd be more transparent and forthright about matters like this. I'd probably cancel my clicks communicator soon.

EDIT: I read a few who is in the same situation-- order is shipped and promptly returned to sender after reaching Lantau Island in HK (this is where the airport is located).