Error on MOI website when renewing family residency

I'm trying to renew my family's residency for one year on the MOl website, but I've run into a glitch. I already paid and renewed their health insurance for two years, and now the MOI system is giving me a duration mismatch error and won't let me submit the application. the issue is that my dad's residency is valid for one year so it wont let me do it for 2. is there a way to change the insurance plan for one year and get the money refunded ?

Has anyone dealt with this before? I'm trying to figure out if I need to somehow get the insurance changed back to one year, or if there's a workaround online. Worst case, do I just have to go down to jawazat (Residency Affairs) in person to get it sorted out ?

first time I put the insurance for 2 years so im not sure how to go about it