Nazarbayev University - Academic Leave

Hi everyone! I figured there might be someone here from NU. I was admitted to a master’s program, but due to personal circumstances I’ll most likely have to take an academic leave for my first semester. I reached out to the university, and they told me they can only give me a definitive answer after I attend Orientation Week and officially enroll. Has anyone been in a similar situation or knows whether taking academic leave right after enrollment is possible?