Applying for BPO Experience

Hello po! First time posting in here (and Reddit in general). I have some questions regarding the hiring process for some BPO. I recently applied online at a company as a CSR. They did the usual schtick of sending me an email, calling my number and doing the initial interview stuff (basic questions), and then asking me to come immediately to their recruitment hub. When I got there, I had to wait for a LONG time for the assessment. The assessment I did was very highschool (for me) such as the language test, typing test, and a situational test. I noticed that I didn't do a mock call compared to other applicants (which made me doubt). Then after that, they called my name and told me that I am not qualified for a voice account and rather that I try for a non-voice account. To be honest, I am alright with a non-voice account but I do not get why I did not qualify even though I haven't undergo through the mock call assessment?

I just want some clarification if this is normal since I am fresh to the BPO industry. Also, additional advice is welcome! (such as good bpo companies 🙏) Thank you!