Can’t change my profile location - help!

For a long time I’ve been meaning to start posting videos for TikTok shop and see where it goes as a side hustle. I went to do it this weekend but for some reason my account still says I’m in Canada even though I moved to the US 2.5 years ago.

When I went to change it I got this message saying:

“Cannot update region

To update account region, you need to meet the following requirements

- You recently used TikTok in United States of America for at least 60 days

• You wait for the data maintenance to be completed in the region you are currently located or intend to change to

- You have no Creator Marketplace account linked to your current region”

Is this normal? I put in a support ticket to try and help me but that could take forever.

Has anyone else had trouble with this?

Do I need to start a new account based in the US?

Seems weird you can’t change your location on your profile. Also I don’t have any creator marketplace account attached to it.