Scammed by Mirai Collectibles - Stay away from them!

I saw this post someone shared, and I wanted to share my experience dealing with Mirai Collectibes.

Long story short: Stay far away from Mirai Collectbles. They are the single worst store I have had to deal with (anime statues and beyond), so please do not waste your time and money on what I am considering a scam. I still have all chat messages with their support team, and am willing to share them to show just how unprofessional they are

Below is a timeline of the events:

-- I ordered a statue from them back in January 2025, with their 10-month payment program, and fully paid for the statue (minus shipping) in October 2025.

-- After 4 months, in February 2206, I decided to reach out and see where the order stood. I was informed by the support team via WhatsApp that there would be delays in order updates because of Chinese New Year. No worries, I can wait some more

-- I reached out again at the end of February. I was informed again they were waiting for a response from the studio. I kept my patience.

-- I reached out a 3rd time in mid March for another update. Yet again, Mirai staff told me the studio was being slow to respond. They apologized for the inconvenience, but my patience was beginning to rapidly fade

- My 4th time attempt for an update was at the end of March. I was seeing posts on social media and listings by resellers for the same statue, so it seemed to me the studio finished the statue and was shipping them, which I clarified to Mirai staff. Once again, I was told to wait

- I reached yet out again in May. Again, told to wait for the studio, and that's when I finally gave up.

- On June 1st, it became obvious to me Mirai Collectibles is either unable or unwilling to fulfill my order. I formally requested a cancellation and my money refunded. I know there would be some penalty but I could live with that.

It is now August 3rd (as of this post) and Mirai Collectibles has not refunded me. I sent them messages on July 22nd (they do not respond to email, by the way, so don't even bother) and they are not responding. I am now going to escalate this to my bank, and will update this post once a resolution has been reached.