Hoobuy warning: items never purchased and refund still not received

Title: Hoobuy warning: items never purchased and refund still not received
I’m sharing my experience with Hoobuy because, after weeks of unanswered requests and generic replies, I believe other users should be warned.
I placed several orders through the platform. Two items remained marked as “Process Pending” for weeks and, as far as I can tell, Hoobuy never actually purchased them from the sellers.
Another item was marked as “Shipped locally”, but it never arrived. I was not given any useful tracking information, proof of shipment or clear explanation about what happened to the package.
After repeatedly contacting customer support, the orders were eventually cancelled and the money was returned only to my Hoobuy wallet.
I then requested a withdrawal so that the funds would be returned to my original payment method. Several weeks have now passed, and I still have not received the money.
Every time I contact support, I receive the same vague responses. They say that the finance department has been contacted, that withdrawals take time, or ask whether I want to cancel the withdrawal and return the money to my Hoobuy wallet.
I have repeatedly explained that I do not want the withdrawal cancelled. I want my money returned to the original payment method.
Hoobuy has not provided any concrete processing date, proof of payment, transaction confirmation or meaningful explanation for the delay.
To summarize:
Some of the products I paid for were apparently never purchased.

Another product was marked as shipped but never arrived.

The money was kept inside the Hoobuy platform after cancellation.

I requested a withdrawal to my original payment method.

After several weeks, I still have not received the refund.

Customer support continues to send generic replies without resolving the issue.

Based on my experience, I consider this a scam. They accepted my payment, failed to complete the orders and have still not returned my money.
I strongly recommend being extremely cautious before depositing money or placing orders through Hoobuy. I have saved the full correspondence and supporting screenshots, and I am considering disputing the payments through my payment provider and reporting the issue to the relevant consumer-protection authorities.
Has anyone else experienced similar problems with Hoobuy refunds or withdrawals?