Arsenal Direct- terrible customer service. Anyone dealt with this this summer?

Hi all,

Not exactly a game related query but wasn’t sure where to post this and thought others might have had similar issues! I ordered the away shirt last week and it was delivered on Wednesday. Annoyingly enough the courier (Evri are always useless) left the package outside my front door in Arsenal packaging. Within about the hour since delivery and me getting home from work, the package has been stolen.

It’s a separate issue but the club issuing parcels in blatant packaging is frustrating enough and leaves ample opportunity for this to happen (I wouldn’t be surprised if the delivery driver even took it tbh), but if anyone else has had this happen to them are there any tips with contacting Arsenal direct to speed up the process? All I want is my money back so I can buy the shirt in store instead, but I sent off the form last Wednesday and have still had nothing.

Whilst I appreciate post winning the league orders will be busy, it wouldn’t be acceptable for any other retailer to have such poor customer service. I’ve tried calling today but the line won’t accept phone calls for retail queries. Am I just at the mercy of waiting now? Does anyone have any thing that’s worked for them in speeding the process up?

TL;DR- away shirt package stolen after delivery, can I speed up the process any way to get my money back?