# XSONIC AIRSTEP KAT – Good product, disappointing after-sales support

# XSONIC AIRSTEP KAT – Good product, disappointing after-sales support

I purchased an XSONIC AIRSTEP KAT directly from the official XSONIC website on **12 December 2024**.

The pedal worked well until it completely failed during normal use. It would no longer power on or function correctly. I followed all troubleshooting steps recommended by XSONIC, but the unit remained unusable.

I contacted XSONIC support and provided the requested information, including proof of purchase and a description of the fault.

My experience with the support process was disappointing.

Rather than addressing my request under the statutory consumer rights that apply to my purchase as an EU consumer, XSONIC repeatedly referred only to its own one-year commercial warranty policy and declined warranty service because the purchase was more than one year old.

I explained several times that my request was based on the legal consumer guarantee rather than the company's voluntary commercial warranty. Unfortunately, I never received a substantive legal response to those arguments. The replies consistently referred back to the same one-year warranty policy.

The hardware itself was good while it worked, but customer service is an important part of the ownership experience.

Based on my personal experience, I cannot recommend buying directly from the manufacturer unless you are comfortable accepting the level of after-sales support that I experienced.

Rating: ★☆☆☆☆

Order date: 12 December 2024

This review reflects my own personal experience.