best ai helpdesk software for growing internal IT teams

Our IT team is only a few people but we're supporting way more employees than before everything comes through email, slack, or random messages and it's becoming impossible to keep track.
looking at ai helpdesk software that can organize tickets, prioritize urgent issues, and reduce the amount of manual sorting.
monday service caught my attention because it looks like it can connect requests with workflows and automation also looked at freshdesk and servicenow.
for anyone using an ai ticketing system, does it actually improve response times? or does it just add another layer on top of the same problems?
trying to figure out if this is worth changing our current setup.