Services disconnected a month early

I cancelled our sky package last week, both TV and broadband to end on September 4th, when the contract ends.

Today, nothing is working. Mysky app tells me my broadband is no longer with them. Being passed around from pillar to post, (loyalty team, upgrades etc) Everyone is telling me they cannot reconnect it and activation can take 2 weeks. Best they can do is offer a new month package, which I can cancel next month. But surely I'll incur an early termination fee.

Has anyone else had this issue?