Can't access account since "new dashboard" notification

I've been trying each day and it's the same problem:

I enter my email and it says "your dashboard/password isn't set up"

It sends me to a page where I can either reset my password via email, or get a one time login link

The password reset DOES NOT WORK, it NEVER emails me ANYTHING over multiple days, 10 tries a day at various times, I have checked every email box spam/promotions/all mail, etc, there is nothing

The "one time login" emails me a link but errors out and just pushes me to start a new consultation.