Honda Parts Now seems really divided, what's everyone's actual experience?

I've been researching Honda Parts Now because I need a few OEM components and every time I search for reviews I find completely opposite opinions.

Some people say they've ordered for years with no issues. Others make it sound like the worst experience imaginable, especially when it comes to shipping delays and customer service.

I'm trying to separate the normal internet negativity from legitimate concerns.

For people who have actually ordered from Honda Parts Now recently, how did it go? Did the parts arrive correctly and within a reasonable timeframe?