Genuinely I’m starting to think they’re all AI bots. I was sitting at the store and saw this order pop up initially for about $15. It was a 1 shop for 32 items and delivered 5 miles away. I sat and watched the order go up to $21.58 before I accepted it. Not usually what I’d take but it was early in the morning and just wanted something to get my day going. I accept the order, and immediately go in the store to shop. I place a deli order at the kiosk first that took 2 minutes max and then shopped produce. I scanned 6 items and as I moved on to my next one, I get the notification that my batch was removed and that cancelling batches affect my cancellation rate. But I didn’t cancel the batch? I reached out to support and go through this whole conversation. As I’m talking to the first agent, I get the “is there a problem with your batch?” notification randomly as if I’m still on the batch, but I’m not. And as I’m talking to the supervisor I get the “batch at risk” notification. They gave me a bunch of bs reasons for what happened: that it was rescheduled, that it was abandoned, that Instacart cancelled for suspicious activity. So I just don’t think that these are real people, and I think they just pull these fake excuses out to end the conversation. I have no doubt that I won’t be getting the batch pay within 24 hours. 

Side note: I’ve seen people say that saying “hello” forces them to respond since it looks bad on their end which is why I say that multiple times in the conversation, I know it looks rude on my end but it’s not intentional

Are support agents even real?