Qatar Airways Privilege Club - stuck in student verification limbo

I verified as a student member back in June 2025 and have been using the discounts and extra baggage allowance since then.

In the third week of July, I tried to book tickets and found my account had been demoted to Burgundy.
I thought cool, I'll just re-verify. I went through their verification process with their third-party partner, SheerlD, and got a confirmation email saying I was verified.

Except my Privilege Club account still doesn't reflect it. Since then I've:

- Contacted support and raised service requests
- Been sent a miscellaneous upload links asking me to re-upload documents
- Been asked twice to email my documents directly to pfcdoh@qatarairways.com.qa

I've done all of it. The request has been open since the last week of July with no resolution. Every other day I follow up, I get the same reply asking me to wait 24 to 48 hours. It’s been almost 2 weeks now.

I'm not trying to demand the benefit, I just want a clear yes or no so I can either book with the discount or move ahead with alternative flights/ extra baggage purchases instead of waiting indefinitely.

Also, does anyone know if I can just show my student ID at check-in and avail of the benefit that way, without needing the account status to reflect verification?

Has anyone else run into this? Did it eventuall' sorted, and if so, how long did it take?