Lost Honeywell keys - No replies from them

Hi all,

A few weeks ago I lost my keys to a Honeywell safe. I started by emailing them a few questions, but never got any replies. I live in Canada, so I had to use their NA line, but it’s just an automated voice message describing where to go on the website to fill out the form, and the email address for questions (the same one that never got back to me). There was no way to talk to a representative on the phone.

I eventually just filled out the form to the best of my abilities. Even then, I still didn’t get any response from them whatsoever. No charges on my credit card either. It’s been about a month now since then. I wrote to the main customer service email last week, but nothing there either.

Basically, I feel like I’m in a rut and was wondering if anybody else has gone through a similar situation? Cheers