Warning to students considering One12 Courtland, document everything

One12 Courtland was my first apartment after moving out of my parents’ house. I was so naive about how the renting world works, so I didn’t know all the things I needed to document or the questions I should ask. I’m sharing my experience because I don’t want another first time renter or college student to make the same mistakes I made. I recently moved out of One12 Courtland after my lease ended on July 28. My final statement included a $350 charge because my key as recorded by them was returned at 10:11 a.m. which was only 11 minutes after the stated 10:00 a.m. deadline. I got there before 10 but had to wait in line since other people were also there turning their keys in. Before i could turn in, I had to fill out a form too. They also charged me $100 for damage to my bedroom door which was already there when i moved in, I have a picture of that damage that was taken on around the time I moved in.

After applying my $250 security deposit, they say I still owe $291.04. I’m sharing my personal experience so future residents know to:

• Photograph and video every part of the apartment immediately after moving in.
• Keep the original files with their dates
• Submit every issue to management in writing.
• Save your move in inspection form and lease.
• Get written confirmation of the move-out deadline and all possible fees.
• Record when you arrive to return your keys and get a receipt showing the exact time.
• Carefully review every charge on your final statement.

I am still waiting for management to address my dispute, and I will update this post if they correct the charges. Based on my experience, I would be extremely cautious about renting at One12 Courtland.