Today’s bizarre EES experience

The EES experience keeps on giving. Having registered with a human MULTIPLE times now, including with the same country more than once, today’s Florence experience was a headscratcher.

1. Got off the tarmac bus, ALL directed straight to non EU queue if you had a UK passport

2. Queue is massive as one person is doing the passports

3. EU passengers go through the EU gates

4. EU gates go quiet after a few mins.

5. Person supervising the long queue occasionally unhooks the tensa barrier and asks 4 people to use EU gates (all British as was watching passports)

6. Eventually I was one of the lucky ones to go to the EU gate. I went through EU gate 1 with ease with a passport scan and photo, and then a second automated gate, which did the same check, and was authorised and walked straight through.

7. Why couldn’t I just use the EU gate in the first place?

8. Why is this all so inconsistent?

9. And why oh why do they just rock up to the UK and use our gates without any of this nonsense? (And a bunch of other countries too).

If anyone can explain ANY of the above, I’d be really grateful 😂