Excellent device and excellent service

For all the doom and gloom scenarios I see on this sub, I thought I'll post something positive which happened today, I have an RM2 which is 2 years old. The eraser and the little plastic protrusion which holds the nib of its marker plus had broken. Considering it an old device I had been using it as such for a bit but then thought I'll try contacting customer care.

Just a quick 10 minute chat with customer care and sending the photos of my marker plus and a replacement has been scheduled. I must say, in an era where companies try to find ways to get out of replacing goods because it's a loss for them no matter how small, such prompt reply and resolution really amazed me! Kudos to the remarkable team. I'm happy that I chose remarkable. The device goes with me everywhere and I'm glad they're also committed to customer satisfaction and after sales service.