Kaiser grievance is a JOKE

We filed a grievance with Kaiser, a week later we got a CM assigned to us. Her letter stated that they’d have a response within 30 days.

30th day approaching and no word from the CM, we then started calling her number listed on her letter. We left tons of voicemails, no call back.

On the 30th day we then called member service to hopefully get an update, right after our call with member service she sends us a letter with an update, pretty much saying that the issue has been resolved. The thing is, it has not. We then started calling her again to let her know we still have questions… tons of calls, voicemails… no call back.

This person has to be the most useless CM that KP could’ve assigned to us