1st experience review

During a recent trip abroad to a location with notoriously poor local coverage, I decided to give Starlink a try. The setup was quick, and performance was exceptionally strong for the first week.
However, despite purchasing the 100GB roaming plan, I suddenly received a system alert stating that all my high-speed data was exhausted, even though account usage showed I had only consumed 10GB.
Trying to resolve this was a nightmare. Customer service is locked behind an unhelpful AI assistant in the app, and by the time an actual support agent reached out days later, my trip was already over.
Because of this, I decided to return the unit. It worked brilliantly at first, so I may give it another shot next year if they fix their support infrastructure, but overall it was a very disappointing experience.