Simple question...Whats the problem with itch support? Especially with NSFW games...

I made a NSFW game and uploaded it on itch. Now it is nowere to be found only via direkt link. I wrote the support more than 4 weeks ago with additional information and did not recieve an answer... Also some posts and comments are still in review by moderatos for several weeks. Does the support not care?

Support Ticket ID: 383977