If you’re a founder and your company makes a blunder, don’t do this.

When there’s a problem, the instinctive response is always:

“Who made the mistake?”

Followed by the meeting, finger-pointing, and a quick fix.

But what’s really important is:

“What allowed this mistake to happen?”

The process may have been unclear.

Communication may have been broken.

Nobody may have been responsible for the job.

I’ve seen this contrast in action in organizations, and let me tell you, it gets far too little attention.

What do you think companies should fix first: the person or the process?