My experience getting my Covert Dock 3 replaced.

I just wanted to share my wonderful experience getting a replacement for my Genki Covert Dock 3. I hope this can help out others or show just how dedicated the Genki team is to customer satisfaction. Great service needs to be recognized more often.

One day, the dock stopped working and wouldn't display my Switch 2 anymore. It could still charge it, but it stopped displaying on the TV. I made a post about it on the subreddit and WatchingPigeon immediately reached out to me. We had a nice set and he did everything in his power to help me out. He asked for all my info and submitted it to the right people.

Shortly after, I got another message from team-genki. They basically asked the same questions and immediately set me up with a replacement. I couldn't believe how fast and efficient they were. Originally I was suppose to get my replacement shipped from Hong Kong, but stock ran out and they took a little longer to get me my replacement. It only took a few days and they were in contact the entire time to make sure I got my dock and answered any questions I had.

I got my replacement in maybe a week or two with no issues. I've never seen a company go so out of their way to make sure I was satisfied. If you are unsure about buying their products, you don't need to worry. They are a small team and they care dearly about their customers.

Thank you Genki team especially WatchingPigeon and team-genki. I'm going to continue recommending their products to everyone!