Worst customer experience I've ever had
Just wanted to say how awful of an experience dealing with this company is. I order a framework laptop. Data leak happens(Thanks again for that!). Now waiting like a week for this fucking laptop to be delivered only for it to be delivered to either the wrong address or stolen. Apparently framework are so fucking cheap they don't even send the parcel by signed delivery. (£1000 laptop is not required to be signed for LOL). I've filed for missing package with the delivery service and opened a support ticket with framework. Its crazy they didn't even take photo evidence that it was ever delivered?!
Can't wait for the next few days where I have to wait several days just to be told yea sorry we sent it to another place/someone stole it wait 2 weeks for your refund.
I seriously stress do not purchase from this company unless you love having your money wasted, your data leaked and your time wasted.
Posted Aug 11, 2026, 11:34 AM UTC