Trying to get symmetrical speeds but unsuccessful

After finding out a few weeks ago about VM now doing symmetrical speeds, thought I can finally stop leaving my devices on to upload videos and photos but after ringing the number provided here
https://www.reddit.com/r/VirginMedia/comments/1vapbtz/comment/p0n4dr9/?utm_source=share&utm_medium=web3x&utm_name=web3xcss&utm_term=1&utm_content=share_button
they were not able to help so rang the 0345 number and asked to cancel my contract. Went through to a new accounts setup and said it wasn't possible and then retentions said its not possible.

Checked on the website and my neighbour can get 2gbps up and down but I cannot.

Spoke to a VM tech at work who has said that the box round the corner of my house is ready for XGS-PON and can be setup but having issues try to get it so I am not sure whos right and whos wrong here.

Contract is going to expire in over a month and a half so will see how it goes. renewal offer of about £93

Mega Volt
Gig 1 Volt
Mega TV3
3 x 360 boxes
1 stream box
Anytime calls
asian mela
Netflix Standard
Sky sports and Cinema
Sky ulta HD
TNT
Kids
WiFi Max
2 wife pods.

I dont think Openreach has got the ability to do symmetrical in my area and there no other fibre providers apart from OR and VM
Just wanting to see if anyone else has had this issue before?