Charged airport fee for parking lot 20 minutes outside of airport.

Just wanted to post a quick warning for anyone using Turo at Denver International Airport.
I paid extra for airport pickup and drop-off to avoid the hassle of shuttle buses and rental counters after landing. But when I got off my flight, I realized the car wasn't anywhere at the airport—I had to haul my luggage out to a 3rd-party shuttle and ride to an offsite lot 20ish miles away.
None of this was mentioned when I booked. If I wanted to wait around for a shuttle to an outside lot, I would have just booked a regular rental car for cheaper.
I messaged Turo support right then, and they basically told me there's nothing they can do and refused to help. Paying extra for "airport delivery" just to get dumped on an offsite shuttle is ridiculous