Advice as a banker

Kinda a very specific and almost random one. I work at larger bank and certain metrics we measure are based on the app.

As a regular banker, I’m very confident and have no issues talking to the people I help. I struggle to get these activations mainly due to not always believing in the product or it not being a fit to client. When talking to the client I don’t let it show I don’t believe in the product.

Any advice on hitting these metrics as a banker?