Notification issues when using 2 WhatsApp accounts in 1 app instance

📖Discussion📕🖊️

I've been reading about this issue in several posts, and I'd like to know if anyone else is experiencing it and, more importantly, if anyone has found a solution.

I use 2 WhatsApp accounts in the same app instance. I do not use Samsung Dual Messenger — it's just one WhatsApp app with 2 accounts.

I've noticed that WhatsApp seems to handle call notifications differently depending on which account is currently active/inactive.

For example, if the last account I used before leaving WhatsApp and returning to the home screen was Account 1, and someone calls me on Account 2, the call doesn't ring. Instead, I only get a regular message notification, so I often miss the call.

Calls are only properly notified when they come to whichever account I used most recently, regardless of whether it's Account 1 or Account 2. The account that remains in the background/inactive doesn't properly notify incoming WhatsApp calls.

I've already tried:

  • Removing all battery restrictions for WhatsApp
  • Checking and enabling all notification categories
  • Enabling the "Inactive account" notification category
  • Enabling sound, vibration, and pop-up notifications
  • Checking WhatsApp's own notification settings

Nothing has fixed it.

The only solution suggested by AI so far has been to use Samsung Dual Messenger, basically cloning WhatsApp so each account runs in a separate app instance. However, I don't think that should be necessary, since WhatsApp's multi-account feature is supposed to support receiving notifications for both accounts.

I'm using a Galaxy S23 (base model) with One UI 8.0

Has anyone else experienced this? If so, were you able to fix it without using Dual Messenger?

Posted Aug 12, 2026, 3:13 AM UTC

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