At My Wits End

I've always sort of laughed at people who complained about the app. Sure, it's buggy, but everyone's app is.

Currently I've been trying to get through to T-Mobile customer service for about seven hours. The chat offers me a "notification when someone's available" but that notification never comes. Then the app inevitably crashes. Reinstall didn't fix that.

I'm also calling on the phone like some sort of Boomer, and I've now spent two full hours on hold.

I was already on the fence with the price hikes (Verizon isn't much better, I know) but this experience has infuriated me beyond rational thought. I think it might be time to leave T-Mobile. Spending more than a decade with a company means nothing to them I guess.