Shop owners: what do you actually want from a billing/inventory app?

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Hi everyone,

I’m working on a billing and business-management app for small shops, and before adding more features, I want to understand what actual shop owners need.

I’m not trying to promote the app here — I’m looking for honest feedback from people who actually run a shop.

If you own or manage a shop, I’d really appreciate your thoughts:

1. What do you currently use for billing?

Notebook/manual billing

Excel

Billing software

Mobile app

Something else?

2. What is the biggest problem you face with your current system?

3. Which features are genuinely useful to you?

Billing/invoices

Inventory/stock

Customer outstanding/dues

Purchase management

Sales reports

Profit tracking

Expense tracking

GST/tax features

Payment reminders

Something else?

4. What is one feature you wish your current billing software had?

5. What makes you stop using a billing app?

Too complicated

Too expensive

Slow

Too many unnecessary features

Poor support

Data/security concerns

Something else?

6. If you could design the perfect billing app for your shop, what would it do?

Even a short answer would help me a lot.

I’m especially interested in hearing from Indian small-business/shop owners, but everyone’s experience is welcome.

Thanks! 🙏