I recently relocated from the US to Singapore and shipped some used personal PC parts. What followed is the most absurd delivery and customer service experience I've ever had.

**The Delivery:** UPS drivers here are notorious for "blind" deliveries—no knocks, no doorbell, no phone calls. If you aren't staring at the door, you miss it. After two missed attempts, I had to take a day off, set up a literal camping cot directly in front of my open door, and tape a huge sign to my gate just to catch the driver. *(See attached pics of my ridiculous setup).*

**The Tax Extortion:** Before the package arrived, I got an official **GST Relief Approval Letter** from the Singapore Government (Customs) for my used personal effects. I emailed this to UPS Customer Service well in advance.

What did UPS do? Their customer service failed to forward it to their own brokerage team. The system auto-cleared it as a commercial "SALE" and slapped a $315 SGD tax on my used parts. The driver refused to hand over my stuff unless I paid. I paid under protest just to get my essential items.

**The Ghosting:** I escalated this. The local Brokerage team admitted they received my documents late due to their own internal delay. On July 24, they opened a Master Case to submit a Permit Amendment/Refund to Singapore Customs.

Since then? **Crickets.** It has been almost 3 weeks. I've sent follow-up emails asking for a simple Customs TradeNet reference number to prove they actually submitted the refund application. They are completely ignoring me.

Has anyone dealt with the Billing/Brokerage team ghosting them like this? Does the Executive Response Team actually step in if local management is this incompetent?

Had to literally camp at my front door to catch a driver in Singapore. Then got forced to pay a $315 "ransom" despite having Gov Tax Relief. Ghosted for 3 weeks.