We all need to complain about this level of service

If you are reading this please submit a complain on their website using the link they provided in their email: https://designlibro.zendesk.com/hc/en-us/requests/new

From a SWE background I find really disappointing that our machines are bricks just because they are having server problems. These machines are not cheap and now we know that at any given time they can block our service with any previous notice.

Although I understand that probably there was a human error on their end. They must provide alternatives in the future. Like local control, and keep all the subscription related things to a remote server.

Keep in mind that although my reasoning is just a supposition, that doesn’t mean they are free from any responsibility.